People often ask about our motto, “Communications for People and Planet.” Why did we choose such a grand concept for the humble goal of helping people improve their public speaking and management skills? After all, we could just do what other consultants do and tell people, “If you do what we say, you will get better.” The reason is we have more faith in you than your ability to follow instructions. “Step by step” dialogue only works if the two parties have already agreed to those rules of engagement. DLM views personal interactions as more than cold tactics, but rather, as establishing a meaningful connection between humans.
We believe the ability to create connections quickly, easily, and naturally enhances the value of your relationships with those around you. Wherever you go. All over the world. We preach the communications equivalent of “think globally, act locally.”
I once worked with a team of people who were– are you ready? – accountants for an accounting firm. They did the books for companies that did other people’s books! Contrary to the stereotype, they were a fun and lively group of professional men and women who knew how to remain flexible in the face of a stressful job. But, what they lacked was an ability to use that natural energy to benefit their work and colleagues. They could manage their own projects and stress, but when it came to connecting with the team, they were at a loss. That’s people.
The global banking conglomerate UBS created a training program for their most promising young executives. They hired DLM and long time collaborator Peter Bubriski Associates to help foster a sense of cultural competence with their international clients while still retaining their competitive edge. How does one negotiate a billion dollar deal on another continent while simultaneously acknowledging that your client has her own ideas, goals, and stories? By recognizing that everyone does. Wherever you go. All over the world. That’s planet.
You can think of public speaking and working with clients and colleagues as navigating difficult terrain. Fighting against forces out of your control. Or, you can see it as speaking to an audience of friends. People who want to hear what you are saying. And if it deserves to be said, it deserves to be heard. Now, that doesn’t seem like such a crazy concept, does it?